THE SUNDAY PUP DELIVERY DESK
The Fine Print. Made Simple.
From our family's hands to your doorstep. Here's what to expect when you order from Sunday Pup.
01 / BEFORE THE JOURNEY
A Little Love Takes Time.
Good things take a little time, especially when they're made with care. At Sunday Pup, our products are thoughtfully prepared in small batches and packed by our family.
Please allow 5–7 business days for order processing before shipment. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
During product launches, holidays, special promotions, or periods of unusually high order volume, processing may take longer. When we anticipate extended processing times, we'll post updates on our website and, when appropriate, email affected customers directly with revised estimates.
Please remember that processing time is separate from shipping transit time.
02 / ON THE MOVE
Good Things Are Coming.
Where We Ship
We currently ship within the United States using the United States Postal Service (USPS). International shipping is not available at this time.
Shipping Costs
Shipping rates vary depending on your delivery location, package weight, package dimensions, and the USPS shipping service available for your order.
Your shipping cost will be calculated and displayed at checkout before you complete your purchase. There are no surprise shipping charges added after checkout.
Delivery Times
Once your order has been processed and shipped, USPS will handle delivery.
Estimated transit times depend on the USPS shipping service, your destination, and carrier conditions. Delivery estimates do not include our 5–7 business day processing period and are not guaranteed arrival dates.
Tracking Your Order
When your order ships, we'll send a shipping confirmation email containing your tracking number when available.
You can use that number to follow your package through USPS or visit My Orders to review your purchase information.
Delayed Packages
Sometimes packages take an unexpected detour. If your shipment appears delayed, we recommend checking your USPS tracking information first.
If tracking has stopped updating or your package is significantly delayed, please contact Sunday Pup with your order number. We'll review the shipment information and help determine the next steps, including contacting USPS or initiating a mail search when appropriate.
We'll keep you informed as we work toward a resolution.
Missing or Lost Packages
If your tracking shows ‘Delivered’ but you haven't received your package, please check your mailbox, delivery area, and with anyone who may have accepted it on your behalf.
If you still can't locate it, contact USPS and let Sunday Pup know. We'll review the tracking details and help determine whether a USPS investigation is needed.
For packages confirmed lost in transit, we'll review the circumstances and arrange an appropriate resolution, which may include a replacement or refund.
Each situation is assessed individually, and applicable consumer rights are respected.
Shipping Damage
If your package arrives damaged, leaking, or with missing contents, please contact Sunday Pup as soon as possible.
Include your order number, a brief description, and photographs of the packaging and affected items when available.
We ask that delivery-related concerns be reported within 7 days whenever possible.
We'll review the issue and determine an appropriate resolution, prioritizing a replacement when available and appropriate.
RETURNS & ORDER RESOLUTIONS
Made With Care. Backed by Care.
At Sunday Pup, our grooming and wellness products are thoughtfully prepared in small batches. To protect product quality and hygiene, all sales are final, and we do not accept returns or exchanges for change-of-mind purchases.
However, if something isn't right with your order, we're here to help.
Something Not Quite Right?
Please contact Sunday Pup if your order arrives in any of these situations:
- Damaged or leaking
- Defective or showing unusual signs of spoilage
- Incorrect
- Missing an item
Include your order number, a brief explanation, and photographs when available. Whenever possible, please report delivery-related concerns within 7 days of delivery. This request does not limit any rights available under applicable law.
We review each concern individually. Depending on the circumstances, we may offer a replacement, ship a missing item, or issue a refund. When appropriate, a replacement is our preferred resolution, but it is not guaranteed in every situation and does not exclude refunds where legally required. Please do not return products unless we specifically provide instructions.
A LITTLE NOTE ABOUT HANDMADE
Small Batches. Lots of Heart.
Because our products are handmade in small batches, you may notice subtle differences in color, consistency, or natural aroma. That's part of the small-batch process.
However, unusual odors, suspected contamination, or other quality concerns should never be ignored. If something doesn't seem right, discontinue use and reach out to us.